IT Infrastructure Administrator
About The Position
Doctors HealthCare Plans is seeking an IT Administrator to install, maintain, and secure the company’s day-to-day technology infrastructure. The role is responsible for servers, endpoints, networks, user accounts, and cloud services supporting health plan operations, ensuring systems remain available, patched, and compliant with HIPAA and other regulatory security requirements. The IT Administrator is the primary escalation point for the service desk and works with internal teams and outside vendors to resolve technical issues. The role also documents configurations, procedures, and controls that support audits and business continuity.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- At least 3 years of experience in systems or network administration.
- Experience with service desk, remote monitoring and management, and patch management tools.
Nice To Haves
- Experience in a healthcare, health plan, or other regulated environment.
- Experience with cloud platforms such as Microsoft Azure or AWS.
- VMware, Veeam, or Microsoft 365 Certified: Administrator certification.
- CompTIA Network+, Security+, or equivalent certification.
- CCNA or another networking certification.
Responsibilities
- Administer user identities, groups, and access in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding, role changes, and timely termination of access.
- Grant and review system access based on approved security roles and least-privilege principles, and support periodic access reviews.
- Install, configure, monitor, and maintain Windows servers, virtual machines, and supporting infrastructure.
- Manage server and endpoint patching and updates using WSUS and NinjaOne, and track compliance with the patch schedule.
- Deploy, configure, and support desktops, laptops, printers, mobile devices, and peripherals.
- Maintain local and wide area networks, firewalls, VPN, wireless access, and related security appliances in coordination with IT leadership and vendors.
- Administer cloud resources and services, including AWS storage and Microsoft 365 workloads such as Exchange Online, SharePoint, OneDrive, and Teams.
- Monitor backups and perform restore tests to support disaster recovery and business continuity plans.
- Resolve escalated tickets in the Quest KACE service desk and document root causes and resolutions.
- Monitor system performance, security alerts, and logs, and respond to incidents according to the incident response procedure.
- Ensure audit logging, antivirus and endpoint protection, encryption, and other security controls are in place and functioning.
- Maintain documentation of systems, network diagrams, configurations, asset inventory, policies, and procedures.
- Plan, test, and communicate changes, upgrades, and maintenance windows according to the change management process.
- Coordinate with technology vendors and service providers on support cases, renewals, and new services.
- Provide technical guidance and training to end users and service desk staff.
- Support internal and external audits, security assessments, and regulatory requests by producing evidence and responses.
- Maintain current knowledge of relevant technologies, security threats, and healthcare regulations, including HIPAA, CMS, and AHCA requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
