IT (Information Technology) Manager - Behavioral Health

Skyway Behavioral Health•Skokie / Downers Grove / Chicago, IL

23h

About The Position

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live. Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments. At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives. Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients. Role Description The Information Technology “IT” Manager will report to the Chief Financial Officer and will be technically skilled with excellent problem-solving abilities. The IT Manager enjoys a diverse range of responsibilities; including but not limited to being a reference point for all IT related queries at the user level, maintaining current infrastructure in collaboration with 3rd party vendors, and supporting the company’s digital initiatives. We're looking for someone with solid infrastructure experience who is excited about driving digital experience improvement initiatives in the form of features and epics. Additionally, the IT Manager is expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to technical needs, understand problems, and implement solutions. A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the patients.

Requirements

Bachelor's degree in computer science or related field.
5+ years of experience in computer networks and systems maintenance.
Network management and Office365
General IT controls (ISACA)
Application management
Integration roles on digital initiatives
Agile frameworks
Telehealth
Prior exposure to:
Business continuity planning
Disaster recovery planning
DBMS on-prem or SaaS
Strong comfort level in developing and implementing policies and best practices.
Comprehensive understanding of hardware/software options.
Strong attention to detail and good problem-solving skills.
Exceptional organization skills, reliable and timely.
Excellent interpersonal and communication skills that are clear, respectful, and considerate of other’s perspectives.
Excellent written and verbal communication skills.
Reliable form of transportation to work.
Familiarity with use of EHR systems preferred.

Nice To Haves

Experience working with and collaborating with healthcare providers.
Proficiency in cybersecurity, compliance, and inventory control systems.
Possessing A+, Linux+, or Cisco Certified Network Associate accreditation is advantageous.
A passion for coaching, mentorship, and team-development.
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help.
Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations.
Someone who embodies Skyway values: o Embraces the whole person. o Commits to innovative research-based programs. o Believes we are better together. o Celebrates expressions of diversity. o Believes in service and supporting our communities. o Views leadership as a privilege to elevate others to their highest potential.

Responsibilities

Maintain current technology infrastructure
Networking, Hardware and Software (multiple locations)
Supporting digital initiatives strategic direction
Technology Compliance
Develops and administers policies and procedures to accomplish department-specific and organizational initiatives.
Perform other duties as assigned.