IT Implementation Specialist

ASGCO Manufacturing•Nazareth, PA

17d•Onsite

About The Position

The IT Implementation Specialist supports, maintains, and enhances the organization's business systems and technology infrastructure. The role coordinates enterprise application projects, primarily the upgrade from JD Edwards World to JD Edwards EnterpriseOne, and supports Salesforce CRM, webstore platforms, and integrations between business applications. The position is on-site at the company's Nazareth, Pennsylvania headquarters. The successful candidate will help deliver the JD Edwards migration on schedule and within budget, improve system reliability and business processes, support user adoption, and ensure integration between ERP, Salesforce CRM, and the company's webstore. They will provide responsive support to business users and identify opportunities for automation and continuous improvement. Applicants must successfully pass a post-offer drug test and background check. The company conducts mandatory pre-employment and ongoing random drug testing. Applications are accepted through the company's website; resumes should not be emailed.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related field, or equivalent work experience.
At least 5 years of experience supporting enterprise business systems.
Hands-on experience participating in or coordinating a JD Edwards World to EnterpriseOne upgrade or migration project.
Experience supporting JD Edwards EnterpriseOne in a manufacturing, distribution, or wholesale environment.
Experience administering or supporting Salesforce CRM.
Experience supporting webstore or eCommerce platforms and their integration with ERP systems.
Knowledge of ERP implementation methodologies, data migration, testing, and user training.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent organizational and project coordination abilities.
Strong communication skills with technical and non-technical stakeholders.

Nice To Haves

Experience with EDI, inventory management, purchasing, manufacturing, finance, or distribution modules within JD Edwards.
Experience with API integrations, middleware, or integration platforms.
Familiarity with SQL, reporting tools, and data analysis.
Experience with Microsoft 365, ChatGPT, or business intelligence tools.
ERP or Salesforce certifications.

Responsibilities

Coordinate and support the migration from JD Edwards World to JD Edwards EnterpriseOne with internal stakeholders and external implementation partners.
Assist with project planning, system configuration, testing, data validation, user acceptance testing, and post-implementation support.
Act as the primary liaison among business departments, IT vendors, consultants, and software providers during ERP initiatives.
Maintain and support JD Edwards EnterpriseOne after implementation, including troubleshooting, user administration, security, and system enhancements.
Administer and support Salesforce CRM, including user management, reporting, workflows, dashboards, and process improvements.
Support the company's webstore/eCommerce platform and its integration with ERP and CRM systems.
Coordinate integrations among ERP, CRM, webstore, shipping, inventory, and financial applications.
Document business processes, system configurations, standard operating procedures, and technical information.
Assist with data migration, data cleansing, and master data management.
Coordinate software updates, system patches, testing, and change management activities.
Provide end-user training and ongoing technical support for ERP, CRM, and related business systems.
Monitor system performance and recommend improvements to efficiency, automation, and data accuracy.
Work with vendors to resolve technical issues and manage support cases.
Ensure compliance with company IT policies, cybersecurity standards, and data governance requirements.