IT Hep Desk Tech

Ole Mexican Foods Inc•Norcross, GA

4d•Onsite

About The Position

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.

Requirements

Certificate or Diploma from a Technical School plus one year of directly related experience
Excellent interpersonal, verbal, and written skills
Strong problem-solving and analytical thinking skills
Ability to multi-task and prioritize assignments

Nice To Haves

Experience using Windows 10, and Office 365 a plus
Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred

Responsibilities

Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc.
Track and update IT inventory
Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
Create desktop computer and laptop images
Set up and configure new computers
Install application software
Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
Work with vendors to help resolve technical issues
Lift, move IT equipment and rearrange work areas for employees
Create and maintain process documents
Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
Perform miscellaneous related duties and other duties as assigned