IT Helpdesk

BTI Solutions•San Jose, CA

33d

About The Position

The IT Helpdesk role involves installing and configuring hardware and software, troubleshooting issues, and providing support to users. This position is crucial for maintaining the usability and functionality of the company's IT infrastructure. Responsibilities include hardware and software installation, configuration, troubleshooting, and repair. The role also involves system upgrades, testing new software and hardware, managing technical documentation, and conducting daily backup operations. Additionally, the position requires performing physical asset audits and tracking inventory.

Requirements

4+ years of experience in computer networks and systems maintenance.
A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
Forman deployment experience
Ansible experience
RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
Asset Management experience
Excellent written and verbal communication skills.
Good interpersonal skills.
Attention to detail.
Good problem-solving skills.

Nice To Haves

A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.

Responsibilities

Installing and configuring hardware and software components to ensure usability.
Rack and stacking Server, lifting up to 50lb weight.
Troubleshooting hardware and software issues.
Ensuring electrical safety standards are met.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Install and configure systems which support infrastructure and/or R&D activities.
Develop and maintain installation and configuration procedures.
Performing tests and evaluations of new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Conducting daily backup operations.
Managing technical documentation.
Asset Management, includes 4 physical asset audits per year
Need to track inventory any time