IT Helpdesk Technician | Hourly - Gee Automotive Companies
About The Position
Our company is seeking an IT Helpdesk Technician to provide support for our locations across the greater Portland Area, based out of our central office in Milwaukie, OR. As the on-site IT Helpdesk Technician, you will be responsible for handling Level 1 and Level 2 IT support requests, troubleshooting technical issues, replacing and configuring computers, and escalating more complex issues to the systems admin team. This position requires strong communication skills, accountability, and the ability to work independently while aligning with the goals of our broader IT team.
Requirements
- 1-3 years of IT helpdesk or technical support experience (or equivalent education/training).
- Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.
- Experience with basic networking, printer setup, and hardware support.
- Ability to work independently and manage priorities with minimal supervision.
- Strong verbal and written communication skills for effectively supporting end users.
- A customer-service-oriented mindset with patience and problem-solving skills.
- Valid driver’s license and ability to travel within the Portland area.
- Corporate hiring requirements: 18 years or older with a clean driving record, valid driver's license, ability to pass a criminal background check, and a drug screen.
Responsibilities
- Provide hands-on IT support across multiple locations and assist with remote support needs across the greater Portland area and beyond.
- Handle Level 1 and Level 2 support requests, including hardware/software troubleshooting, network connectivity issues, and account access problems.
- Manage computer replacements, setups, and configurations for new and existing users.
- Document issues and resolutions in the IT ticketing system, ensuring timely follow-ups and updates.
- Communicate recurring or critical technical issues to the systems admin team for resolution.
- Collaborate with remote IT team members to maintain consistency in IT operations and security standards.
- Assist with network troubleshooting, printer issues, and general IT maintenance tasks as needed.
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
