IT Helpdesk Technician

FVCBANK • Fairfax, VA

5d • Hybrid

About The Position

Responsible for assisting in the support of multiple applications, and working directly with users to troubleshoot and support incidents regarding custom applications and system issues. Provide help desk support for all tier 1 level help desk requests. Follow-up with users as needed on requests and problem tickets. Work with users, technical support and 3rd party vendors. Work directly with the 3rd party vendors to resolve issues. Assist in the creation, maintenance, and deletion of user accounts for both network and third party application accounts. Travel to FVCbank locations for onsite support. Participate in after-hours support rotation.

Requirements

• High School Diploma
• 0-1 year of experience working in a Help Desk environment
• Experience with Microsoft OS administration
• Experience with Microsoft O365 administration
• Experience troubleshooting windows server management
• Understanding of Active Directory, Citrix, virtual environments, Print Management
• Simple Network troubleshooting
• Strong written and verbal communication skills
• Strong customer service skills
• Ability to multi-task and prioritize and work in a fast paced environment
• Strong organizational, effective planning and analytical skills
• Strong desire to grow in experience and responsibility with the company
• Ability to carry up to 50 LBS
• Must have reliable transportation to office and field work locations
• Ability to sit, stand, kneel, and bend for extended periods of time
• Must be able to operate a computer keyboard, mouse, and other computer components
• Ability to converse and exchange information with all levels of staff within the organization
• Ability to observe, perceive, and identify data
• Ability to travel via air, rail, automobile, and/or bus

Nice To Haves

• Professional and effective interpersonal skills
• Experience with bank systems for both platform and teller line processing systems
• 1 year of experience in a Citrix/virtualized environment
• Experience with Microsoft and Citrix Group Policies
• College degree in Computer Science/IT
• Certifications, related study or relevant work experience preferred

Responsibilities

• Provide help desk support for all tier 1 level help desk requests.
• Follow-up with users as needed on requests and problem tickets.
• Work with users, technical support and 3rd party vendors.
• Work directly with the 3rd party vendors to resolve issues.
• Assist in the creation, maintenance, and deletion of user accounts for both network and third party application accounts.
• Travel to FVCbank locations for onsite support.
• Participate in after-hours support rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED