IT Helpdesk Technician

Fehr & Peers • Los Angeles, CA

21h • Hybrid

About The Position

Fehr & Peers fosters a unique IT culture, prioritizing collaboration and innovation over strict control. We value working together and mutual trust to implement IT solutions that support our skilled professionals. We’re looking for a Helpdesk Technician in the Los Angeles area, who enjoys solving problems with others and knows a lot about technology. We provide comprehensive training so that our technicians are able to confidently respond to a wide range of engineering solutions and make sure business operations are running smoothly. Through self-study, mentoring, certifications, and interactions across the company, this role offers many opportunities for growth and specialization.

Requirements

• 2-3 years of IT help desk or desktop support experience
• Ability to work both independently with support from other team members on a highly effective and responsive IT team
• Administrator-level knowledge of Windows 10/11 operating systems
• Fluency with Microsoft Office Suite and Microsoft 365
• Strong understanding of networked PCs and peripherals in a MS Active Directory environment
• Willingness to learn and apply AI-assisted tools
• Excellent communication skills in person, over the phone, via email, and by instant message
• Strong customer service combined with a positive attitude
• Patience with and empathy for staff as customers
• Valid driver’s license and dependable vehicle for work-related trips with mileage reimbursement
• Ability to lift 50 pounds

Responsibilities

• Provide IT support to multiple office locations both remotely and onsite
• Demonstrate initiative and always maintain the highest degree of professional conduct, as a representative of Corporate Services
• Install and provide support for software and licensing
• Work to completion, monitor for after actions, and track Helpdesk trouble tickets
• Deploy, manage, and assist in the maintenance and/or diagnosis and repair of IT devices, including phones, laptops, desktops, tablets, handheld devices, printers, and peripherals
• Seek opportunities to improve knowledge, skills, and performance
• Provide input for and/or document procedures and best practices
• Perform routine audits of systems and software
• Take after-hours calls and provide availability for off-hours emergencies
• Regularly travel to our offices nationwide to provide IT support

Benefits

• Medical, Dental, Vision, Life and Disability Insurance.
• 401(k) Plan with matching and profit sharing.
• Flexible Spending Accounts.
• Commuter Benefits.
• Paid Vacation, holidays and sick leave.
• 8 weeks of Paid Parental Leave.
• Mentoring and Career Development programs.
• Research and Development group participation, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed