IT Helpdesk Technician

Wegner CPAs • Madison, WI

1d • Hybrid

About The Position

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to technology, resolving problems promptly and will maintain a high level of customer satisfaction.

Requirements

• Proficiency in Microsoft Office, Windows 10/11, Azure, and basic Windows infrastructure components.
• Knowledge of basic networking concepts.
• Problem-solving and critical thinking skills
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong understanding of security best practice(s) and ability to implement.
• Excellent customer service, organizational, interpersonal, and written / verbal communication skills.
• Willing to learn new systems or applications.

Nice To Haves

• Associates degree in computer science or information technology preferred.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Identify, investigate, and research technical problems.
• Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.
• Document technical issues, solutions, and processes for future references.
• Setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices.
• Collaborate with the IT team members to implement and improve IT processes and procedures, inventory management, and devices configurations.
• Installs, fully configures, and supports a range of operating systems and applications.
• Other duties/responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree