IT Helpdesk Technician

Coeur Mining • Lovelock, NV

5d • Onsite

About The Position

Coeur Rochester, a subsidiary of Coeur Mining Inc. based near Lovelock, Nevada, is seeking an IT Helpdesk Technician to join our Information Technology team at the Rochester Mine. The IT Helpdesk Technician serves as the first point of contact for technology incidents, service requests, and general technical support across the site. This role is responsible for troubleshooting and resolving basic technical issues, documenting and triaging support tickets, escalating incidents when required, and providing excellent customer service to site personnel.
This position plays a key role in maintaining reliable technology services that support safe and efficient mining operations.
This role is the entry point into Coeur Rochester’s IT team. You will gain hands-on experience with enterprise technologies, mining operations, and cybersecurity practices, with a clear path to advance into IT Technician and IT Administrator roles as your skills and experience grow.

Requirements

• High school diploma or equivalent required.
• Valid driver’s license required.
• Basic understanding of computer hardware, operating systems, networking concepts, and Microsoft Office applications.
• Strong troubleshooting and problem-solving skills with the ability to follow documented procedures.
• Effective verbal and written communication skills with a strong customer service focus.
• Ability to manage multiple tasks and priorities in a fast-paced operational environment.
• Ability to work independently as well as collaboratively within a team environment.
• Strong attention to detail and commitment to accurate documentation.
• Willingness to learn new technologies and develop technical skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to safely work in industrial and mining environments when required.

Nice To Haves

• Associate degree, technical diploma, or relevant IT certifications considered an asset.
• Familiarity with Active Directory, ticketing systems, and remote support tools considered an asset.
• Previous helpdesk, customer service, or technical support experience considered an asset.

Responsibilities

• Serve as the first point of contact for end-user technology support requests and incidents.
• Respond to support requests through the ticketing system, phone calls, walk-ups, and email communications.
• Troubleshoot and resolve basic hardware, software, printer, network, mobile device, and account-related issues.
• Escalate incidents and service requests to appropriate technical teams when additional support or advanced troubleshooting is required.
• Accurately document all incidents, troubleshooting steps, resolutions, and escalation details within the ticketing system.
• Prioritize and triage incoming incidents based on operational impact, urgency, and established service levels.
• Support onboarding and offboarding activities including user account setup, equipment preparation, and access requests.
• Assist with deployment, imaging, setup, and replacement of desktops, laptops, mobile devices, and peripherals.
• Maintain accurate inventory records for end-user devices and related IT equipment.
• Provide professional and customer-focused support to employees, contractors, and vendors across site operations.
• Follow company safety policies, cybersecurity standards, and IT operational procedures.
• Comply with all company safety policies, MSHA regulations, and site access requirements.
• Identify recurring technical issues and communicate trends or improvement opportunities to senior IT staff.
• Support conference room technology, printers, and general office IT systems.
• Assist with maintaining cleanliness and organization of IT workspaces and storage areas.
• Perform other incidental and related duties as required and assigned.

Benefits

• Competitive Annual Bonus Program
• Relocation available for certain positions
• Full benefits on day 1 (medical, vision, dental, employee assistance program, Teladoc service)
• 6% dollar-for-dollar employer match to 401k or Roth, immediate vesting
• Bus service from Lovelock, Fallon, and Winnemucca
• Travel pay for those outside of bus service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED