IT Helpdesk Technician II
Chenega Corporation•Washington, DC
•$26 - $30•Onsite
About The Position
SecuriGence is seeking an IT Helpdesk Technician II to provide on-site, mission-critical technical support for FCC Headquarters. This role supports Tier II desktop and end-user services, including daily system readiness checks and enhanced service center activities. The technician will play a key role in ensuring systems, workstations, AV, and telecommunications infrastructure are fully operational to support business activities.
Requirements
- Bachelor’s degree with 2+ years of relevant experience; OR High School diploma or GED equivalent with 6+ years of relevant experience (unfinished college time can be counted as experience)
- Experience providing Tier II help desk or desktop support in an enterprise IT environment.
- Strong troubleshooting skills across Windows workstations, laptops, peripherals, and basic networking.
- Experience working with ticketing systems and documenting technical issues clearly and accurately.
- Must be a U.S. citizen and able to obtain Public Trust Clearance
Nice To Haves
- Active CompTIA A+ certification
- ITIL ITSM experience preferred
- Knowledge of ticket tracking systems such as Jira, Remedy, Service Now
Responsibilities
- Respond to and resolve end-user tickets related to hardware, software, peripherals, and network connectivity.
- Provide Tier II troubleshooting for desktop, laptop, and workstation issues in a high-availability environment.
- Write clear, professional email communications to relay technical guidance, status updates, and resolutions to users.
- Track, document, and resolve incidents using the FCC’s ticketing and service management systems.
- Provide support as needed and maintain documentation
- Perform daily system checks to verify readiness of systems, workstations, and peripherals.
- Provide on-site troubleshooting as needed, prioritizing issues based on operational impact.
- Support AV systems, including monitors, conferencing equipment, and presentation technologies used during auctions.
- Assist with laptop provisioning, setup, and troubleshooting for staff and leadership.
- Support telecommunications equipment, including phones, headsets, and related connectivity issues.
- Other duties as assigned.
Benefits
- professional development plan
- opportunities to help sharpen skills
- on-the-job learning experiences
- formal development programs
- well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
