IT Helpdesk Support

Node.Digital•Herndon, VA

11h•Hybrid

About The Position

We are seeking an experienced IT Helpdesk Support professional to oversee and enhance the company’s internal technology environment. The role helps ensure employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is self-directed, technically versatile, and experienced in managing IT operations in a fast-paced, growing organization. The position is hybrid and based in Herndon, Virginia. It is part-time and contract.

Requirements

At least 5 years of experience in IT Operations, Systems Administration, or Internal IT leadership.
Advanced expertise managing and supporting macOS environments.
Strong Google Workspace administration experience.
Hands-on experience with MDM platforms and endpoint security solutions.
Solid networking and troubleshooting skills.
Ability to work independently, manage priorities, and drive projects with minimal oversight.
Excellent communication and stakeholder management skills.

Nice To Haves

Experience supporting consulting, technology, or professional services organizations.
Familiarity with automation, scripting, and cloud platforms such as AWS, Azure, or Google Cloud.
Knowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP.
Relevant industry certifications.

Responsibilities

Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements.
Manage employee onboarding and offboarding, including device provisioning, account administration, and access management.
Administer Google Workspace, including users, security policies, integrations, and compliance controls.
Provide advanced support for macOS environments and operational support for Windows systems.
Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune.
Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches.
Develop and maintain IT documentation, standards, and operational procedures.
Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions.