Helpdesk IT Support Intern

Leidos • The Pentagon, VA

14h • Onsite

About The Position

As a Helpdesk IT Support Intern on Leidos’ IT Services team, you will support Department of the Air Force personnel, including the U.S. Air Force and U.S. Space Force, and geographically separated units across the National Capital Region. You will work alongside experienced enterprise technicians at a walk-up help desk in a professional government environment, gaining hands-on experience with computer troubleshooting, hardware setup, mobile device configuration, and customer support. The internship is intended to connect classroom learning with enterprise IT operations and provide experience in enterprise networking, system administration, and Defense IT practices.

The role is based in the National Capital Region, with locations listed as the Pentagon, Joint Base Andrews, or Joint Base Anacostia-Bolling. The schedule is full-time or part-time during core business hours, 8 a.m. to 4 p.m., for a 10–12 week internship, with a target start in early June 2027. Public transportation options are limited.

The internship offers daily mentorship from senior systems administrators and network engineers, real-world exposure to DoD environments, an opportunity to obtain and use a federal security clearance, and practical familiarity with DoD 8140 compliance, enterprise ticketing, and modern device management.

Requirements

• Currently enrolled in an accredited college or university pursuing an associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or a related field; rising sophomores, juniors, or seniors are considered.
• U.S. citizenship is required.
• Ability to obtain and maintain a Department of Defense Secret security clearance, or possess an active clearance.
• Familiarity with Windows 10/11 operating systems and Microsoft Office applications.
• Basic understanding of computer hardware components, including RAM, hard drives, monitors, cables, and ports.
• Strong communication and customer-service orientation, including comfort speaking with customers and explaining basic technical steps in everyday terms.
• Dependability, integrity, and eagerness to learn new technologies.

Nice To Haves

• Prior experience in customer-facing roles, such as campus tech support, retail, a campus help desk, or tutoring.
• Basic coursework in networking, including TCP/IP, cabling, or LAN concepts, or in operating systems.
• Experience with or curiosity about configuring Apple iOS or Android mobile devices.

Responsibilities

• Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals.
• Help perform basic diagnostic checks and physical hardware swaps for walk-up customers.
• Welcome users arriving at the walk-up support center and serve as a first point of contact.
• Learn to log, document, categorize, and track support requests using enterprise ticketing software such as Remedy or ServiceNow.
• Assist users with standard desktop applications, including Microsoft 365 applications, web browsers, and enterprise tools.
• Observe and assist senior technicians with basic Active Directory tasks, including password resets and account unlock procedures.
• Learn how Common Access Card (CAC) smart card authentication and digital certificates work on a secure government network.
• Assist with provisioning, unboxing, and inventory tracking of enterprise iOS and Android mobile devices.
• Help users with basic mobile device enrollment and troubleshooting.
• Log incoming hardware, update asset-tracking spreadsheets or databases, and prepare retired equipment for disposal or reissue.

Benefits

• Daily mentorship from senior systems administrators and network engineers.
• Real-world enterprise experience supporting DoD environments.
• Opportunity to obtain and use a federal security clearance.
• Practical familiarity with DoD 8140 compliance, enterprise ticketing, and modern device management.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree