IT Helpdesk Support Specialist

BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)•Vancouver, BC

18h•CA$57,000 - CA$71,000•Hybrid

About The Position

At BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. PavCo is the owner and operator of two of Canada’s premier venues for events, BC Place Stadium and the Vancouver Convention Centre. We are currently searching for an energetic and innovative IT Support Technician to join our Shared Services IT Team. This role will problem solve and fix issues related to a wide range of technologies between our venues. You are a skilled technical support specialist who enjoys problem solving and working for a progressive and supportive organization. This role handles Tier 1 and Tier 2 service desk requests and works closely with the Service Desk Team Lead, Systems and Security Administrator. You use your time efficiently and react well when under pressure. You are adaptable, professional and motivated, especially when assisting our team members, clients and exhibitors at the venues. This is a great opportunity to expand your technical skills and to work at two of BC’s world-class venues, the Vancouver Convention Centre and BC Place Stadium.

Requirements

Polytechnic Degree in computer networking / business systems preferred or completion of a 4-year University Degree in Computer Science, Computer Engineering or related area of study
A + and Cisco networking experience
Sound working knowledge of a wide variety of standard software applications including Momentus (EBMS), Microsoft M365, Exchange Online, MS Azure, Windows 11, iOS, and Android operating systems etc.
Familiarity working with the following systems: Azure Active Directory (multiple domain environment).
Familiarity working with the following systems: IT hardware – typical mobile handheld devices, desktops, laptops, printers and copiers.
Familiarity working with the following systems: Rack hardware – servers, UPS’s, switches, firewalls and routers.
Familiarity working with the following systems: Microsoft M365
Familiarity working with the following systems: Deployment and management – images, applications, patches, and anti-virus updates, Networking (LAN), VLAN assignments, cable patching and VOIP phone management, VPN, Firewall,
Familiarity working with the following systems: WLAN systems – enterprise level AP’s, etc.
Basic understanding of network monitoring tools including Solarwinds and Meraki.
You have the ability to explain complex technical information to end users.

Responsibilities

Manage Active Directory and Microsoft M365 account creation and access to services.
Maintain workstation imaging services and software patching services for the department.
Analysis of Microsoft Defender security events and root cause analysis.
Assist with maintenance, monitoring, and management of 200+ Cisco / Meraki fiber linked switches.
Commission, test, and troubleshoot phone and internet service orders for clients and exhibitors.
Provide first-line troubleshooting and end-user technical support for all software and hardware issues.
Utilize service desk software to log, prioritize, and manage all problems to resolution.
Assist in developing and maintaining written instructional materials and documentation to facilitate IT or user operations.
Load, configure, and test hardware and software installations as well as upgrades for users.
Manage and maintain imaging and application distribution system.
Respond to inventory change requests by physically moving, adding, or changing technology.
Participate in project initiatives – large scale technology replacement, rollout or decommission.
Provide technical event support outside of regular business hours.
Monitor and maintain a clean and well-organized IT environment including desk/workspace, server, and equipment rooms.
Inside cable plant support – inventory, documentation, labeling, and organization of data rack wiring.
Asset inventory – gather and maintain detailed hardware and software inventory information.