AY Student Technology Consulting Assistant IT - Helpdesk (WS-ST1)
About The Position
The IT Helpdesk Student Technology Consulting Assistant provides technical support to St. Olaf College students, faculty, staff, emeriti, and guests. The position also assists with curating and creating content for the TeamDynamix (TDX) Knowledge Base. Students from all majors are encouraged to apply. This is a student employee position classified as non-exempt in the Information Technology department. The position requires a work award and availability to work 6–8 hours per week. The wage range is $12.00–$13.00 per hour. The Helpdesk Manager is the contact person and supervisor.
Requirements
- Must have a work award.
- Must be available to work 6–8 hours per week.
- Excellent customer service.
- Attention to detail.
- Problem-solving skills.
- Ability to understand and articulate technical concepts.
- Strong initiative and reliability.
Nice To Haves
- IT Helpdesk experience outside of St. Olaf College.
Responsibilities
- Help customers who call, chat, or visit the Helpdesk.
- Document support requests and respond to customers through the ticketing system.
- Contact faculty, staff, and students to follow up on support requests.
- Gather information, identify problems, research solutions, and resolve customer issues or escalate them to the appropriate IT team.
- Arrive on time for assigned shifts, plan for conflicts, and communicate schedule changes to the Helpdesk Manager.
- Curate content in the TeamDynamix Knowledge Base.
- Create content for the TeamDynamix Knowledge Base.
- Assist customers in their offices or other areas of campus.
- Troubleshoot issues with multi-function copiers.
- Deliver IT equipment to customers.
- Assist Technology Assistants as needed.
- Assist with maintenance of public computer labs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
