IT/Helpdesk Internship

Graham Manufacturing•Batavia, NY

4d•Onsite

About The Position

The IT/Helpdesk Intern is responsible for the configuration, operation, and maintenance of client-based computer systems and provides technical support to end-users. This role involves installing and configuring hardware and software, troubleshooting technical issues, managing user accounts, and ensuring the effective use of IT resources. Support Cyber Security and compliance projects and initiatives as needed. The Intern will also contribute to maintaining programs and small projects as needed.

Requirements

High School Diploma and/or GED
Some college
0-2 years of desktop support or related experience.
Must be willing to over overtime as required
Proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software (as relevant to the role, e.g., helpdesk ticketing systems).
Ability and willingness to abide by set policies and/or safety programs established by the company.
Strong written and verbal communication skills required.
Strong organization and time management skills.
High attention to detail.
Ability to successfully plan and implement objectives within established timelines and work schedules (for assigned tasks).
Ability to analyze problems and develop effective solutions at a functional level.
Demonstrate behavior consistent with company values.
Ability to work independently, with minimal direction as a highly motivated self-starter and within a team-oriented culture.
Exhibits polite and professional communication via phone, e-mail, and mail.
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
Ability to operate cross-functionally within the organization (for issue resolution).
Ability to read technical documentation related to hardware and software.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Demonstrates pride in workmanship and commitment to continual quality improvement; maintains a clean, organized work area.
Adheres to safety and regulatory program requirements, policies, and procedures; promptly reports safety/health concerns; utilizes personal protective equipment as required.
Must be able to work in the U.S without sponsorship.

Nice To Haves

Preferred Technical Trades School in Computer Science

Responsibilities

Manage the configuration and operation of client-based computer operating systems.
Install system images and verify that security software is installed and configured.
Install and configure computer, printers, and other peripherals.
Install and test computer related equipment.
Create, change & delete user accounts per request.
Provide helpdesk support by troubleshooting and resolving helpdesk tickets or escalating to IT Management as appropriate.
Diagnose and resolve end-user network or local printer problems, PC desktop and laptop hardware/software problems, e-mail, Internet, and local-area network access problems.
Contribute to unique initiatives and gain additional experience.
Desire to learn and grow in a manufacturing industry.
Support Cyber security and compliance projects and initiatives as needed.
Support table top exercises.
Support system security plan documents.
Monitor cyber security programs.
Perform other duties as assigned by the IT Manager, or his/her designate in area of study.
Maintain a clean work area with no clutter.
Practice safety at all times while at work.
Follow safety policies and procedures and speak up when others are non-compliant.
Wear all safety equipment when in the shop area.
Keep an open mind to others continuous improvement suggestions.
Bring continuous improvement suggestions to the appropriate team member.
Demonstrate initiative, positive attitude, and enthusiasm for the job.
Follow up with supervisor on professional development goals and opportunities.
Take an interest and let it be known that they have a desire to grow with the company.