IT Helpdesk Engineer (Temporary Position)
Meow Wolf•Santa Fe, NM
•Onsite
About The Position
Provides hands-on technical support for Meow Wolf’s computer systems and users. Troubleshoots hardware, software, and network issues; maintains the helpdesk/ticketing system; configures and deploys devices; documents solutions; and partners with vendors to keep operations running smoothly. This is a temporary position with an anticipated duration of 3 months.
Requirements
- 3+ years of professional IT experience with at least Level 2 proficiency.
- Proficiency with Windows and macOS desktop operating systems.
- Experience with Google Workspace (G Suite) and Microsoft 365 administration.
- Strong knowledge of computer hardware/software testing and troubleshooting.
- Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation.
- Experience with ethernet cabling (pulling, terminating, managing).
- Working understanding of Windows Server environments (Active Directory, DHCP, DNS, Group Policy).
- Understanding of LAN/WAN concepts and common network devices (switches, routers, firewalls).
- Excellent customer service, communication, and teamwork skills.
- Associate’s or Bachelor’s degree in a technical field (Computer Science, Cybersecurity, etc.) or equivalent experience.
- Helpdesk experience and current CompTIA A+ and Network+ certifications.
- Basic understanding of the OSI model.
Responsibilities
- Provide day-to-day technical support; research and resolve user-reported issues.
- Triage and work tickets in the helpdesk system; document actions and resolutions.
- Configure, deploy, and maintain macOS/Windows laptops, desktops, printers, and peripherals.
- Perform preventative maintenance; apply updates and service releases to desktop applications.
- Monitor basic network health (devices, LAN performance); escalate as appropriate.
- Implement and maintain antivirus protection, detection, and remediation.
- Deliver basic training to end users on hardware/software use and best practices.
- Coordinate with hardware/software vendors for escalated support.
- Create and maintain documentation for installation, maintenance, troubleshooting, licensing, and configuration.
- Assist with AV setup for internal meetings and events.
- Perform other duties as assigned to support reliable IT operations.
Benefits
- Medical Insurance options: PPO & HDHP
- Dental and Vision Insurance
- HSA, HRA, and FSA options
- 401k Retirement Plan
- Company paid Life Insurance Policy and Disability Coverage(s)
- Voluntary Critical Illness and Life Insurance Policies
- Company Paid Employee Assistance Program
- Paid Parental Leave for 12 weeks
- Discount off Meow Wolf Gift Shop Merch and Cafes
- Admission to Meow Wolf attractions for employees and guests
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
