IT Helpdesk Co-op - Fall 2026

DeBra-Kuempel Inc.•Cincinnati, OH

2d•Onsite

About The Position

DeBra-Kuempel is seeking to fill an Information Technology (IT) Specialist Co-Op position in our Cincinnati, Ohio location. The IT Support Specialist Co-Op position offers a valuable opportunity for students to gain practical experience in the IT field. The IT Support Specialist provides day-to-day support as needed to local and remote satellite offices. The successful candidate for this role is an individual who demonstrates a high level of service, commitment, and execution. The IT Support Specialist Co-Op will work side by side with other IT Support Specialists and exercise advanced discretion and judgement with both macro and micro level responsibilities. This is a hands-on role that includes; oversite, investigation and resolution of end user support needs, customer service, infrastructure management including security and network administration.

Requirements

Possess exceptional customer service skills, patience, well organized, and a good communicator.
Expertise in computer software, hardware maintenance, and technical support.
Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting.
Self-motivated with a high attention to detail.
Demonstrate strong interpersonal skills and the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.
Microsoft Windows 10 & 11 Operating Systems Support
Microsoft Office 365
Microsoft Active Directory
DNS/DHCP
TCP/IP
iPhone, iPad, and Android Support

Responsibilities

Implement and manage network security as established by EMCOR policy.
Computer, software, printer, & mobile device inventory, setup, and maintenance
Antivirus and patch management and monitoring for computer operating systems.
Provide basic Active Directory Users & Computers Support
Provide end user help desk support.
Work onsite to perform IT projects and upgrades.
Perform other duties as assigned by Manager of IT
Ensure compliance with EMCOR IT SOPs
Working knowledge of large desktop/laptop deployments including design, engineering and support of the desktop, desktop applications, desktop images, endpoint security and the associated systems of application delivery and group policies.