IT Helpdesk Co-op - Fall 2026
About The Position
DeBra-Kuempel is seeking to fill an Information Technology (IT) Specialist Co-Op position in our Cincinnati, Ohio location. The IT Support Specialist Co-Op position offers a valuable opportunity for students to gain practical experience in the IT field. The IT Support Specialist provides day-to-day support as needed to local and remote satellite offices. The successful candidate for this role is an individual who demonstrates a high level of service, commitment, and execution. The IT Support Specialist Co-Op will work side by side with other IT Support Specialists and exercise advanced discretion and judgement with both macro and micro level responsibilities. This is a hands-on role that includes; oversite, investigation and resolution of end user support needs, customer service, infrastructure management including security and network administration.
Requirements
- Exceptional customer service skills, patience, well organized, and a good communicator.
- Expertise in computer software, hardware maintenance, and technical support.
- Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting.
- Self-motivated with a high attention to detail.
- Demonstrate strong interpersonal skills and the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.
- Microsoft Windows 10 & 11 Operating Systems Support
- Microsoft Office 365
- Microsoft Active Directory
- DNS/DHCP
- TCP/IP
- iPhone, iPad, and Android Support
Nice To Haves
- Working knowledge of large desktop/laptop deployments including design, engineering and support of the desktop, desktop applications, desktop images, endpoint security and the associated systems of application delivery and group policies.
Responsibilities
- Implement and manage network security as established by EMCOR policy.
- Computer, software, printer, & mobile device inventory, setup, and maintenance
- Antivirus and patch management and monitoring for computer operating systems.
- Provide basic Active Directory Users & Computers Support
- Provide end user help desk support.
- Work onsite to perform IT projects and upgrades.
- Perform other duties as assigned by Manager of IT
- Ensure compliance with EMCOR IT SOPs
Benefits
- competitive salary and benefits package
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
