IT Help Desk

Wellington Steele & Associates • Rochester, MN

24d • Onsite

About The Position

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Requirements

• Experience or exposure to Active Directory (user management, resets, permissions)
• Basic knowledge of Cisco networking (switches, routers, connectivity)
• Comfortable handling phone support and interacting with users daily
• Strong communication and customer service skills
• Ability to work onsite and support users face-to-face
• Basic understanding of Windows environments and IT fundamentals

Nice To Haves

• CompTIA A+, Network+, or similar certifications
• Internship or help desk experience
• Experience with ticketing systems

Responsibilities

• Provide first-line technical support via phone, email, and in person
• Troubleshoot hardware, software, and network-related issues
• Support user accounts, password resets, and permissions in Active Directory
• Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
• Set up and configure desktops, laptops, and peripherals
• Escalate more complex issues as needed
• Document tickets, resolutions, and processes
• Deliver strong customer service to internal users

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees