Print IT Help Desk
GFI Digital•Hazelwood, MO
•Onsite
About The Position
The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be onsite for.
Requirements
- Basic understanding of networking and pcs
- Extremely accurate and detail oriented
- Excellent written and oral communication skills
- Customer services mindset
- Highly self-motivated and directed
- Proven analytical and problem-solving abilities
- Ability to meet deadlines
Nice To Haves
- A+ or Network certifications
Responsibilities
- Installing print drivers (PC or MAC)
- Repair printing issues that are non-hardware related
- Answer general inquiries regarding client’s equipment
- Training end users on proper machine function
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
