IT Help Desk
About The Position
The DeWitt Companies has an immediate opening in our IT department. If you love technology and enjoy helping people, this could be the perfect position for you. In this role, you will serve as the first point of contact for end users, providing technical assistance and support related to computer systems, hardware, and software, including installations, upgrades, peripheral setup, and mobile device management. You will respond to queries, troubleshoot LAN/WAN network issues, guide customers through problem resolution, maintain documentation, and run reports to identify recurring malfunctions. Strong communication and customer service skills are essential, as this role requires regular face-to-face interaction with users, and the ability to work independently as a self-starter is a must.
Requirements
- Highly competent in the use of MS Office applications, including Teams, Word, Excel, PowerPoint, SharePoint and Outlook.
- Basic Network troubleshooting experience with tools like ping, nslookup, and ipconfig.
- Basic networking knowledge including DHCP, port numbers, routing, and TCP/IP.
- Customer service oriented.
- Excellent problem-solving skills.
- Professional communication skills.
Nice To Haves
- Certifications desired (A+, Security+, MS-900, LPI Linux Essentials) but not required.
Responsibilities
- Serve as the first point of contact between users and the help desk.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Experienced in upgrading and installing software and hardware as well as general upkeep and maintenance.
- Install computer peripherals for users.
- Mobile device management.
- Write and maintain documentation.
- Train computer users.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customers through the problem-solving process.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
Benefits
- Medical and Dental Insurance
- Vision
- 401(k) with Match
- Paid Time Off
- 11 Paid Federal Holidays
- Monthly Team Celebrations
- Flexible Spending Accounts (FSA) and Supplemental Benefits
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
