IT Help Desk

Approved Transportation & Warehousing • City of Industry, CA

11d • Onsite

About The Position

The DeWitt Companies has an immediate opening in our IT department for an IT Help Desk position. This role is ideal for someone who loves technology and enjoys helping people. The IT Help Desk serves as the first point of contact for end users, providing technical assistance and support for computer systems, hardware, and software. Responsibilities include installations, upgrades, peripheral setup, and mobile device management. The role involves responding to queries, troubleshooting LAN/WAN network issues, guiding customers through problem resolution, maintaining documentation, and running reports to identify recurring malfunctions. Strong communication and customer service skills are essential due to regular face-to-face interaction with users. The ability to work independently as a self-starter is also a must.

Requirements

• Highly competent in the use of MS Office applications, including Teams, Word, Excel, PowerPoint, SharePoint, and Outlook.
• Basic Network troubleshooting experience with tools like ping, nslookup, and ipconfig.
• Basic networking knowledge including DHCP, port numbers, routing.
• Customer service oriented.
• Excellent problem-solving skills.
• Professional communication skills.

Nice To Haves

• Certifications desired (A+, Security+, MS-900, LPI Linux Essentials) but not required.

Responsibilities

• Serve as the first point of contact between users and the help desk.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Experienced in upgrading and installing software and hardware as well as general upkeep and maintenance.
• Install computer peripherals for users.
• Mobile device management.
• Write and maintain documentation.
• Train computer users.
• Respond to email messages for customers seeking help.
• Ask questions to determine the nature of a problem.
• Walk customers through the problem-solving process.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with customers to ensure issues have been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Benefits

• Medical and Dental Insurance
• Vision Insurance
• 401(k) with Match
• Paid Time Off
• 11 Paid Federal Holidays
• Monthly Team Celebrations
• Flexible Spending Accounts (FSA) and Supplemental Benefits
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed