IT Help Desk (Tier 1)
About The Position
CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning. At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
Requirements
- Minimum of 1 year of practical IT support experience (mandatory)
- Capable of handling Tier 1 support tasks independently without needing constant supervision.
- Hands-on experience supporting business clients in a Managed Service Provider (MSP) environment.
- Microsoft 365 (mandatory – hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive.
- Desktop support (mandatory – strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations.
- Networking (mandatory – basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access.
- Excellent communication skills when interacting with end users.
- Ability to manage and prioritize multiple support tickets efficiently.
- Eligible to work in the United States.
- Available for a rotating on-call schedule.
Nice To Haves
- Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable
- Experience in a Help Desk role is highly desirable.
- Experience with macOS support is a plus.
- Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus.
- An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus.
Responsibilities
- Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
- Manage and prioritize your ticket queue effectively
- Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
- Troubleshoot desktop, hardware, and basic networking problems
- Maintain precise and up-to-date ticket documentation
- Assist with user onboarding, device setup, and minor projects
- Communicate clearly and professionally with clients
- Participate in occasional after-hours or on-call support
- Proactively identify and address potential issues before they escalate
Benefits
- Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
- Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
- Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
- Competitive salary of $40,000 –$55,000 USD
- Paid time off and company holidays
- Health, dental, and vision insurance options
- 401(k) retirement plan with company match
- On-site gym for employee wellness
- Modern, collaborative office environment
- Ongoing training and professional development
- Opportunity to work with cutting-edge technology
- Team events and employee appreciation initiatives
- Strong company culture focused on innovation and teamwork
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
