IT Help Desk (Tier 1)

CubX • Lakewood, NJ

2d • Onsite

About The Position

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Requirements

• Minimum of 1 year of practical IT support experience (mandatory)
• Capable of handling Tier 1 support tasks independently without needing constant supervision.
• Hands-on experience supporting business clients in a Managed Service Provider (MSP) environment.
• Microsoft 365 (mandatory – hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive.
• Desktop support (mandatory – strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations.
• Networking (mandatory – basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access.
• Excellent communication skills when interacting with end users.
• Ability to manage and prioritize multiple support tickets efficiently.
• Eligible to work in the United States.
• Available for a rotating on-call schedule.

Nice To Haves

• Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable
• Experience with macOS support is a plus.
• Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus.
• An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus.

Responsibilities

• Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
• Manage and prioritize your ticket queue effectively
• Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
• Troubleshoot desktop, hardware, and basic networking problems
• Maintain precise and up-to-date ticket documentation
• Assist with user onboarding, device setup, and minor projects
• Communicate clearly and professionally with clients
• Participate in occasional after-hours or on-call support
• Proactively identify and address potential issues before they escalate

Benefits

• Competitive Salary & Comprehensive Benefits Package
• Health, dental, vision, 401(k), and PTO
• Professional Development
• Access to training and certification programs
• Fun & Inclusive Company Culture
• Team events, social activities
• Onsite gym for physical wellness
• Supportive work environment that values your ideas and input
• Competitive salary of $40,000 –$55,000 USD
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On-site gym for employee wellness
• Modern, collaborative office environment
• Ongoing training and professional development
• Opportunity to work with cutting-edge technology
• Team events and employee appreciation initiatives
• Strong company culture focused on innovation and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed