IT Help Desk Tier 1 - Arlington Administration
The People Concern•Los Angeles, CA
•$25 - $30•Onsite
About The Position
Responsible for providing Tier 1 technical support, diagnosing and resolving hardware, software, and connectivity issues, and ensuring timely resolution of end-user service requests. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment. This position will drive to our various locations to serve and assist.
Requirements
- CompTIA A+ Certification
- High School Diploma or GED or Equivalent
- Valid CA Driver's license, reliable auto insurance and an acceptable driving record
Nice To Haves
- Bachelor's Degree in Computer Science or related field
- Familiarity with Microsoft applications
- Ability to explain technical problems and solutions to non-technical end-users
Responsibilities
- Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem.
- Responsible for setting up workstations with computers and necessary peripheral devices.
- Responsible for installing and configuring appropriate software and functions according to specifications.
- Offer daily operations and systems support to employees in person, via phone, or email.
- Troubleshoot hardware and software issues in person, remotely, and via phone.
- Verify the functionality of hardware and software components.
- Follow up with users to ensure resolution of issues.
- Identify and escalate situations requiring urgent attention.
- Inform management of recurring problems.
- Log all help desk interactions; Track and route problems and requests, and document resolutions.
- Redirect problems to the correct resource.
- Research questions using available information resources.
- Stay current with system information, changes, and updates.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
