IT Help Desk Tier 1

The People Concern•Los Angeles, CA

19h•Onsite

About The Position

The Help Desk Tier 1 is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment.

Requirements

Minimum two (2) years of experience in troubleshooting and providing help desk support
Minimum two (2) years of experience in computer networks and systems maintenance
Minimum two (2) years of customer service background
Requires a valid and clean driver's license, auto insurance, and reliable transportation
Ability to meet deadlines and manage stress effectively in high-pressure situations
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
A strong sense of discretion and confidentiality is required
Strong experience in Microsoft Suite
Working knowledge of fundamental operations of relevant software, hardware, and other equipment

Nice To Haves

Associate's Degree in Computer Science or related field preferred
CompTIA A+ Certification
Bachelor's Degree in Computer Science or related field is a plus

Responsibilities

Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem.
Responsible for setting up workstations with computers and necessary peripheral devices.
Responsible for installing and configuring appropriate software and functions according to specifications.
Offer daily operations and systems support to employees in person, via phone, or email.
Troubleshoot hardware and software issues in person, remotely, and via phone.
Verify the functionality of hardware and software components.
Follow up with users to ensure resolution of issues.
Identify and escalate situations requiring urgent attention.
Inform management of recurring problems.
Log all help desk interactions; Track and route problems and requests, and document resolutions.
Redirect problems to the correct resource.
Research questions using available information resources.
Stay current with system information, changes, and updates.
This position will drive to our various locations to serve and assist.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates