Acumen IT Help Desk Tier 1 - AZ

RISE INC FAMILY•Mesa, AZ

1d•Onsite

About The Position

The Help Desk Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7 secure reliable and efficient operations. This includes computer and telecommunications services and all ancillary support services and equipment.

Requirements

1-3 years of desktop support experience
Microsoft 365 (Office 365, Azure Active Directory, Endpoint Management)
Experience working with information systems, telecommunications, software applications and testing, hardware repair
Experience working with users defining problems and solutions

Nice To Haves

CompTIA A+
CompTIA Security

Responsibilities

Keep tickets up to date and clearly documented in ticket management system
Basic trouble shooting and analysis
Maintain hardware including servers, workstations (including PC and win-terms) and phone for all entities supported
Maintain line of business applications for all entities supported
Processes employee change event requests including new hires, terminations and transfers
Processes requests for hardware and software purchases including workstations, phones and peripheral devices (e.g. small printers, docking stations, etc.)
Email account management
Phone account management
Maintain IT asset and contract tracking system
Basic network (wired and WIFI) maintenance including hardware
Demonstrates knowledge of and supports each entitys mission and vision, policies and procedures, operation instructions, confidentiality guidelines and code of ethical behavior.
Performs other job-related duties as requested.
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
In addition to the cybersecurity requirements of all positions at Acumen, IT Help Desk will support the secure installation / configuration, and remediation of computer hardware, software, systems, networks, printers, scanners and cloud properties.