Help Desk (Tier 1)
About The Position
We're looking for a Help Desk Technician (Tier 1) who is dependable, curious, and motivated to grow their IT career. This is an entry-level role designed for someone who may still be early in their journey but is eager to learn, ask questions, and improve every day. You'll be the first line of support for our team-helping resolve technical issues, supporting employees, and learning hands-on from experienced IT professionals. We don't expect you to know everything-we do expect effort, humility, and a willingness to learn. At REIC Rentals, we believe in building strong teams by investing in people. We're a growing company in the equipment rental industry, and we take pride in creating opportunities for individuals who are eager to learn, work hard, and build a meaningful career. If you're someone who values mentorship, accountability, and steady growth, you'll fit right in.
Requirements
- High school diploma or GED required
- 1-3 years of experience in IT support, help desk, or technical customer service
- Basic understanding of Windows operating systems
- Basic understanding of Microsoft 365
- Basic understanding of Networking fundamentals (TCP/IP, DNS, DHCP)
Nice To Haves
- Associate's degree in IT or related field
- CompTIA A+ certification (or currently working toward it)
- Familiarity with Active Directory (password resets, unlocking accounts)
Responsibilities
- Provide day-to-day technical support via phone, email, or in person
- Diagnose and resolve basic hardware, software, and connectivity issues
- Assist with password resets, account access, and general IT inquiries
- Set up and configure laptops, desktops, printers, and other equipment
- Support workstation setup for new hires and internal moves
- Perform basic maintenance and updates on devices
- Assist with preparing IT equipment and accounts for new employees
- Ensure a smooth and welcoming technical onboarding experience
- Accurately log support requests and resolutions in our ticketing system (Zoho or similar)
- Follow established processes while also identifying ways to improve them
Benefits
- Competitive base salary
- Health, Vision & Dental coverage for you and your family
- Company-paid life insurance + optional accident and critical illness coverage
- Generous PTO and paid holidays
- 401(k) with company match after 60 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
