Tier II Help Desk Specialist

3Si Security Systems • Alexandria, VA

2d • $70,000 - $85,000 • Onsite

About The Position

The Tier II Help Desk Specialist will be responsible for providing support for the Integration Operations Center (IOC) for numerous security applications including but not limited to video management systems (VMS), access control systems (ACS), and Physical Security Information Management (PSIM) system. This role is responsible for advanced technical troubleshooting and analysis methods for these applications. Tier II personnel are responsible for assisting Tier I personnel in solving basic technical problems, investigating elevated technical issues by confirming the validity of the problem and searching for known solutions related to these more complex issues. Activities may include, but are not limited to software repair, diagnostic testing, and the utilization of remote desktop tools used to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem.

Requirements

• Must have experience with troubleshooting and resolving IT issues on desktops
• 1-5 years of help desk experience
• Basic Networking skills
• Remote desktop experience (RDP, DameWare, RemotelyAnywhere)
• Active Secret or higher U.S. Government security clearance required
• Successful candidates must pass a comprehensive background investigation
• Pre-employment drug screening is required

Nice To Haves

• Server experience preferred
• Associate or Bachelor's degree in IT or a related field preferred

Responsibilities

• Ensure functionality of the application on a day-to-day basis
• Installation and troubleshoot of the PSIM Software
• Maintain proper and accurate documentation for all technical issues
• Monitor and support ticket workflows
• Configure/Integrate subsystems into PSIM software
• Efficiently escalate issues to the proper Tier 3 team when needed
• Perform all other duties and responsibilities as directed by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees