IT Help Desk Technician

Family Health Source Medical Centers • DeLand, FL

14h • Hybrid

About The Position

Northeast Florida Health Services, Inc., a Federally Qualified Health Center (FQHC), is seeking a full-time IT Help Desk Technician for our DeLand location to provide reliable technology support within our community health centers.

Requirements

• High school diploma or GED required; Associate's degree in Information Technology, Computer Science, or a related field required.
• Knowledge operating Windows systems, Microsoft 365, and basic networking concepts required.

Nice To Haves

• Experience as help desk or technical support role preferred.
• Familiarity with EHR/EMR systems
• Experience with ticketing systems, remote support tools, active directory
• Understanding of cybersecurity best practices and data confidentiality

Responsibilities

• Provide technical support to team members in person, by phone, email, and remote tools.
• Troubleshoot hardware, software, printer, phone, network issues.
• Install, configure, and maintain computers, laptops, printers, and mobile devices.
• Support Microsoft 365, email accounts, password resets, and user access requests.
• Set up equipment and accounts for new employees.
• Document support tickets and resolutions in the IT ticketing system.
• Escalate complex technical issues when needed.
• Assist with system updates, equipment replacements, and IT projects.
• Maintain HIPAA compliance and follow cybersecurity best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree