IT Help Desk Technician

Freed-Hardeman University•Henderson, TN

About The Position

We are seeking a motivated and detail-oriented technician to join our campus IT team. This entry-level role supports the setup, maintenance, and troubleshooting of printers, classroom technology, help desk support, and support AVL systems across campus. The ideal candidate is a quick learner with a passion for technology and a commitment to excellent customer service.

Requirements

High school diploma or equivalent required
Basic understanding of IT hardware and software
Ability to lift and carry equipment (up to 50 lbs.) and work in various campus locations
Willingness to learn and grow within a dynamic team environment
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Nice To Haves

associate degree or technical certification preferred
Familiarity with printers, AV equipment, and classroom tech is a plus
A+ or Network+ Certifications is a plus

Responsibilities

Install, configure, and maintain campus printers and multifunction devices
Monitor printer performance and manage consumables (toner, paper, etc.)
Respond to service requests and troubleshoot hardware/software issues working with print vendor for service issues
Assist with setup and maintenance of classroom equipment (projectors, smart boards, document cameras, etc.)
Support faculty and staff with technology-related classroom needs
Perform routine checks to ensure classroom tech is functioning properly
Structured cabling as needed to support classroom technology
Assist with set up and operate audio/visual equipment for campus events, lectures, and presentations
Assist with lighting and sound system configuration and troubleshooting
Support live streaming and recording setups as needed