IT Help Desk Technician

Robert Morris University • Montreal, QC

10d • $12 - $12 • Onsite

About The Position

This is an entry level position. You will be responsible for providing technical assistance and support to students with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Use the University's Ticketing System to document and communicate requests, problems, and issues.

Requirements

• A current GPA of 3.0 or higher
• Proven experience as a Help Desk Technician or other customer service role
• Ability to diagnose and resolve basic computer/technical issues
• Excellent communication skills
• Keen attention to detail, memory of patterns, and interest in problem-solving

Responsibilities

• Monitor and respond quickly and effectively to requests received by phone, email, and walk-ins
• Respond to students queries by phone and email
• Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware; cable TV issues
• Ask educated questions and listen to requesters/users to determine root cause of issues
• Work through the problem-solving process, empowering them to do the same in the future
• Run diagnostic problems to resolve problems
• Clean up computers
• Report significant and recurring issues to the tier-2 support team
• Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to requesters to ease in troubleshooting

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees