IT Help Desk Technician

Nuvem•Sharon Hill, PA

31d•$31 - $36•Hybrid

About The Position

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care. NuvemRx is looking for a driven, solutions-oriented IT Help Desk Support Technician to join our growing team. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users — ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies. You will play a key role in keeping our teams connected, supported, and operating at peak efficiency. This position requires hybrid on-site presence in Sharon Hill, PA, an on-call rotation, and up to 25% travel to support pharmacy locations.

Requirements

Experience with help desk and/or IT support in a professional environment.
Experience in cloud infrastructure (Azure preferred).
Experience supporting Office 365 and Azure Active Directory (user, device, and license management).
Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in on-site and remote environments.
Experience using and managing help desk/ticketing systems.
Technical knowledge of WAN, LAN, and Wi-Fi connectivity.
Working knowledge of Windows Server, Cisco routers, SonicWall/FortiGate, virtual machines/VDI, and POS systems.
Experience with Mobile Device Management (MDM).
Hands-on experience with cabling, patching, racking, and network equipment setup.
Valid driver's license and ability to travel up to 25% to pharmacy and client locations.

Nice To Haves

Microsoft Certified: Azure Administrator Associate
CompTIA A+
CompTIA Network+
CCNA

Responsibilities

Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment.
Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure.
Perform hands-on desktop support including installation and upgrades of hardware/software, system configuration, backups, and application setup.
Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users.
Provide technical support to executive management.
Manage user onboarding and offboarding processes.
Monitor, update, and resolve help desk tickets efficiently using ticketing systems.
Maintain accurate inventory of computers, peripherals, phones, and network equipment.
Support and maintain physical network infrastructure including routers, wireless access points (WAPs), and switches.
Coordinate with third-party software and hardware vendors for support and issue resolution.
Assist in developing and maintaining standard hardware and software configurations.
Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.
Create, manage, and modify user credentials across multiple platforms.
Document policies, procedures, and instructional materials as needed.
Travel to client and pharmacy locations as needed to support deployed technology.