IT Help Desk Technician

KOORSEN FIRE & SECURITY INC.•Indianapolis, IN

11h•Onsite

About The Position

Becoming the leader in the fire and security industry takes talent—yours. We are looking for experienced IT Help Desk Technician in the Indianapolis, IN, area to join our best-of-the-best team as we drive the industry forward and pursue excellence in everything we do. If you’re up for the challenge, we want to hear from you! At Koorsen, we don’t provide jobs; we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more.

Requirements

Understanding of networks and equipment connected to IT
Pass drug and background screenings
Strong written and verbal communication skills
Able to achieve required vendor certifications
Proficiency working in Microsoft Suite: Outlook, Word, Excel, and PowerPoint

Nice To Haves

Open willingness to continual learning

Responsibilities

Responsible for providing 1st and 2nd tier support to end users
Processes moves, additions, and changes to the environment
Will maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards
Provide administrative and clerical support to branch personnel
Answer and route phone calls effectively
Interact with vendors and co-workers in a professional manner
Open willingness to continual learning
Demonstrate an understanding of and follow all safety regulations and practices
Follow all Koorsen policies, procedures, and core values
Any other duties deemed appropriate by management