It Help Desk Technician

TEKsystems • Wichita, KS

1d • Onsite

About The Position

TEKsystems is partnering with Georgia-Pacific on a major 2026 enterprise initiative supporting a large-scale Bring Your Own Device (BYOD) transition. This project will impact roughly 9,000 users, and we are hiring two Help Desk Support Technicians to assist employees as they migrate their devices. This is an excellent opportunity to support a high-visibility, enterprise-level effort within a Fortune 500 environment.

Requirements

• Help Desk / Service Desk experience
• Strong customer service and communication skills
• Experience with phone support and ticketing systems
• Ability to perform password resets, account permissions, and basic troubleshooting
• Familiarity with Windows 10, Office 365, and general desktop support concepts

Nice To Haves

• Experience with ServiceNow
• Previous enterprise support experience
• Understanding of BYOD environments

Responsibilities

• Provide phone-based help desk support for employees transitioning to BYOD devices
• Assist users with: Password resets, PIN setup, Permission updates, Routing numbers and device transition steps
• Work tickets within a standard ticketing system (ServiceNow experience preferred)
• Deliver high-quality customer service and clear communication
• Troubleshoot basic technical issues related to device access, authentication, and user setup
• Collaborate with the Digital Workplace Services team to ensure smooth onboarding and issue resolution
• Work on-site at the Koch campus Monday–Friday; Saturday coverage is remote (rotating schedule)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed