DAN IT Support & Enterprise Operations SkillBridge Fellowship (Level 2)
About The Position
The DAN IT Support & Enterprise Operations SkillBridge Fellowship (Level 2) is designed for transitioning Service Members with prior technical experience seeking advanced exposure to enterprise IT operations within a mission-driven nonprofit environment. Participants will gain structured, hands-on experience supporting enterprise technology systems that enable DAN’s mission areas, including member services, emergency assistance, research operations, and organizational support functions. The fellowship focuses on advanced troubleshooting, enterprise systems support, endpoint management, infrastructure operations, cybersecurity awareness, and escalated technical issue resolution. Participants will collaborate with systems administrators, cybersecurity personnel, business application teams, and operational departments while developing professional IT support and enterprise operations skills. This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.
Requirements
- Transitioning Service Members with prior technical experience
- Ability to apply enterprise IT troubleshooting methodologies in a civilian nonprofit environment
- Ability to develop technical communication and customer support skills
- Ability to collaborate effectively with cross-functional technical and operational teams
Responsibilities
- Support enterprise technology systems, user operations, and infrastructure services
- Perform structured root cause analysis and issue documentation
- Gain exposure to systems administration, cybersecurity, and enterprise support operations
- Develop technical communication and customer support skills
- Support endpoint management, software deployment, and IT operational workflows
- Understand ITIL-aligned service management and escalation processes
- Collaborate effectively with cross-functional technical and operational teams
- Engage in advanced troubleshooting and technical issue analysis
- Manage ticket documentation and escalation workflows
- Provide Microsoft 365 administration and user support
- Observe and support Active Directory user and access management
- Perform VPN, remote access, and connectivity troubleshooting
- Support endpoint management and software deployment
- Assist with ERP and enterprise application support
- Observe IT security awareness and incident escalation
- Participate in infrastructure maintenance and upgrades
- Develop technical documentation and knowledge base content
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
