DAN IT Support Operations SkillBridge Fellowship (Level 1)
About The Position
The DAN IT Support Operations SkillBridge Fellowship (Level 1) provides transitioning Service Members with structured, hands-on experience supporting end users in a professional enterprise IT environment within a mission-driven nonprofit organization. Participants will gain foundational experience supporting enterprise technology systems that enable DAN’s mission areas, including member services, emergency assistance, research operations, and organizational support functions. The fellowship focuses on foundational IT support operations, customer service, ticket management, endpoint support, troubleshooting methodologies, and enterprise technology workflows. Participants will learn professional IT support processes while developing technical communication and problem-solving skills in a collaborative enterprise environment. This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.
Requirements
- Transitioning Service Members
- Ability to apply foundational IT support methodologies in a civilian nonprofit environment
- Ability to support enterprise users through structured ticket management and troubleshooting processes
- Develop customer service and professional communication skills within enterprise IT operations
- Understand endpoint support, workstation deployment, and user administration processes
- Learn enterprise IT security, escalation, and documentation standards
- Gain exposure to enterprise technology systems and operational workflows
- Develop troubleshooting, problem-solving, and technical support competencies
- Collaborate effectively with IT staff and operational departments
Responsibilities
- Help Desk ticket intake and triage observation
- User support and customer service activities
- Password reset and account support exercises
- Desktop application installation and troubleshooting
- Microsoft 365 user support activities
- Workstation setup, imaging, and deployment support
- Ticket documentation and troubleshooting note development
- Escalation workflow observation and coordination
- Endpoint support and hardware troubleshooting exercises
- IT documentation and process review activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
