IT Help Desk Technician I
Larry H. Miller Senior Health•Sandy, UT
•Onsite
About The Position
The IT Help Desk Technician I serves as the first point of contact for technical support across the organization. This role is responsible for resolving Tier 1 technical issues, providing excellent customer service, and supporting daily IT operations that enable staff to work efficiently and securely.
Requirements
- High school diploma or equivalent required
- 0–2 years of experience in an IT help desk, technical support, or customer service role.
- Ability to communicate effectively, both orally and in writing.
- Basic ability to read and write
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Ability to integrate methods of time management to ensure the needs of residents are met; regular day to day tasks are completed while balancing any urgent situations that may arise.
Nice To Haves
- Associate degree in Information Technology or related field preferred.
- CompTIA A+ certification preferred or ability to obtain within 6–12 months.
Responsibilities
- Serve as the first point of contact for IT support requests via ticketing system, email, phone, chat, or in person.
- Troubleshoot and resolve Tier 1 issues including password resets, basic hardware support, software issues, and connectivity problems.
- Document all incidents, requests, and resolutions accurately in the IT service management system (e.g., FreshService).
- Assist with user onboarding and offboarding, including account provisioning and equipment setup.
- Support desktop and laptop computers, mobile devices, printers, and standard peripherals.
- Provide basic support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Google Workspace.
- Coach, teach and mentor.
- Support LHMSH culture by promoting “Friendly, Positive, and Focused on Excellence”.
- Protect the legal, financial, and moral well-being of Larry H. Miller Senior Health.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
