IT Help Desk Technician I

Hollywood Park Management Company, LLC.•Inglewood, CA

4d•$25 - $27•Onsite

About The Position

Hollywood Park is seeking a dedicated IT Helpdesk Technician I to provide hands-on technical support across our campus and during major events. We are looking for a proactive, reliable team player who is passionate about technology, skilled at troubleshooting, and possesses strong written and verbal communication skills. In this role, you will play a vital part in ensuring an exceptional experience for the visitors and staff we support.

Requirements

2 year degree in Computer Science, Computer Information Systems, Information Technology, or equivalent experience
1-2 years of relevant IT support experience with event support a plus.
Knowledge of a variety of hardware, software, desktop OS (Windows/Mac), and basic networking concepts.
Understanding of Google Workspace products is a plus.
Excellent communication skills, both written and verbal.
Strong analytical and troubleshooting skills to diagnose and resolve basic computer technical issues.
Strong work ethic and high-level of professionalism.
Ability to thrive in fast-paced live event environments and solve problems under tight time constraints.
Available on weekends and evenings for potential gameday support.

Nice To Haves

event support a plus
Understanding of Google Workspace products is a plus.

Responsibilities

Provide level 1 support to end users on a variety of technical issues.
Participate in game day and special event support, providing on-site technical and A/V assistance.
Perform analysis, diagnosis, and resolution of desktop hardware and software issues for end users and escalate if/when appropriate following SLA processes.
Provide excellent day-to-day technical support for customers and executives.
Support common IT services in Google Workspace and desktop applications.
Create, manage, and resolve Incident and Request tickets for the helpdesk team.
Maintain detailed issue records and notes to help resolve complex problems and track recurring trends.
Investigate recurring issues to implement process and procedure improvements.
Collaborate with cross-functional teams to plan and support technology needs for private events.
Ensure efficient asset management and inventory control.
Uphold a strong work ethic and commitment to high performance standards.