IT Help Desk Technician I
Hollywood Park Management Company.•Inglewood, CA
•Onsite
About The Position
Hollywood Park is seeking a dedicated IT Helpdesk Technician I to provide hands-on technical support across our campus and during major events. We are looking for a proactive, reliable team player who is passionate about technology, skilled at troubleshooting, and possesses strong written and verbal communication skills. In this role, you will play a vital part in ensuring an exceptional experience for the visitors and staff we support.
Requirements
- 2 year degree in Computer Science, Computer Information Systems, Information Technology, or equivalent experience
- 1-2 years of relevant IT support experience with event support a plus.
- Knowledge of a variety of hardware, software, desktop OS (Windows/Mac), and basic networking concepts.
- Understanding of Google Workspace products is a plus.
- Excellent communication skills, both written and verbal.
- Strong analytical and troubleshooting skills to diagnose and resolve basic computer technical issues.
- Strong work ethic and high-level of professionalism.
- Ability to thrive in fast-paced live event environments and solve problems under tight time constraints.
- Available on weekends and evenings for potential gameday support.
Responsibilities
- Provide level 1 support to end users on a variety of technical issues.
- Participate in game day and special event support, providing on-site technical and A/V assistance.
- Perform analysis, diagnosis, and resolution of desktop hardware and software issues for end users and escalate if/when appropriate following SLA processes.
- Provide excellent day-to-day technical support for customers and executives.
- Support common IT services in Google Workspace and desktop applications.
- Create, manage, and resolve Incident and Request tickets for the helpdesk team.
- Maintain detailed issue records and notes to help resolve complex problems and track recurring trends.
- Investigate recurring issues to implement process and procedure improvements.
- Collaborate with cross-functional teams to plan and support technology needs for private events.
- Ensure efficient asset management and inventory control.
- Uphold a strong work ethic and commitment to high performance standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
