IT Help Desk Support - PT
About The Position
We are seeking a customer-focused IT Help Desk Support - Part Time to provide front-line technology support to staff across the Perot Museum. Reporting to the Director of IT and working closely with the rest of the IT department for day-to-day direction and escalation, this part-time role serves as the first point of contact for day-to-day technology issues including desktop, device, and general SaaS support ensuring staff across all departments can rely on their technology to do their jobs. This role is ideal for someone early in their IT career who enjoys hands-on problem solving and direct interaction with people, and who is looking to build a foundation in systems administration and infrastructure support. The schedule may include evenings, weekends, and holidays consistent with the museum's operating schedule.
Requirements
- 6 months to 1 year of customer service or technical support experience (help desk, retail technology, or similar).
- Basic understanding of Windows desktop environments and common office software.
- Strong customer service orientation with clear, patient communication skills.
- Ability to work a flexible, part-time schedule that may include evenings, weekends, and holidays based on museum operating hours.
Nice To Haves
- Coursework or certification in progress toward CompTIA A+ or similar.
- Experience with ticketing systems, point-of-sale systems, or CRM platforms.
- Familiarity with mobile device management and basic networking concepts.
- Interest in pursuing a long-term career path in IT systems administration or infrastructure support.
- Effective communication and interpersonal skills; receptive to the ideas of others.
- Demonstrated ability to troubleshoot and resolve a wide array of desktop and technology issues.
- Collaborative, service-oriented mindset aligned with mission-driven work.
- Ability to manage multiple requests and prioritize under time constraints.
Responsibilities
- Serve as the first point of contact for day-to-day technology support requests from all staff.
- Follow established procedures for incident intake, triage, and escalation to appropriate team members.
- Provide hands-on troubleshooting for desktops, laptops, mobile devices, printers, and desk phones.
- Assist with the setup, configuration, and deployment of hardware for staff.
- Support basic software installation and configuration following department guidelines.
- Provide front-line support for point-of-sale (POS) systems used in guest-services.
- Assist staff with basic issues in the donor/CRM database and ticketing platform, escalating configuration or data issues as needed.
- Assist with account setup, password resets, and basic access requests.
- Support onboarding and offboarding tasks including device provisioning and return.
- Maintain accurate records of support requests, resolutions, and recurring issues.
- Assist with tracking IT equipment inventory as devices are deployed, moved, or retired.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
