IT Help Desk

Whitaker Construction • Brigham City, UT

1d • $42,000 - $52,000 • Hybrid

About The Position

The Help Desk Technician serves as the first point of contact for IT-related issues within Whitaker Construction, providing technical support to business users, troubleshooting hardware and software issues, and assisting with system administration tasks as needed. This is an entry-level position, and the successful candidate will be expected to grow into Desktop Support, Application Support, Network Support, and Server Support roles over time.

Whitaker Holdings is a 100% employee-owned (ESOP) family of companies with over 70 years of experience in heavy civil construction, underground utilities, and telecommunications. Whitaker Holdings encompasses multiple companies, including Whitaker Construction, DasCo of Idaho, Advanced Cable Technology, and Bighorn Traffic Services. Operating across Utah, Idaho, Nevada, Wyoming, Colorado, Oregon, and beyond, our companies are united by four core values — Value Safety, Embrace Ownership, Be Honorable, and Elevate Team — which guide how we work, how we treat each other, and how we deliver quality results on some of the most challenging projects in the region.

Requirements

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent combination of education and experience will be considered.
• IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are a plus.
• Experience with IT help desk software and remote desktop tools is a plus.
• Familiarity with Active Directory, Group Policy, and enterprise-level IT environments is a plus.
• Basic understanding of Windows operating systems, Microsoft 365, networking, and troubleshooting methods.
• Ability to diagnose and resolve basic IT issues in a professional and efficient manner.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and a willingness to learn and grow within the IT field.
• Ability to multitask and handle multiple issues simultaneously in a fast-paced environment.
• Self-motivated with strong attention to detail and documentation skills.
• Ability to work effectively in a team environment.
• Valid driver's license and reliable transportation to get to and from work.

Nice To Haves

• IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are a plus.
• Experience with IT help desk software and remote desktop tools is a plus.
• Familiarity with Active Directory, Group Policy, and enterprise-level IT environments is a plus.

Responsibilities

• Champion the Company's Vision, Mission, and Core Values in every action and decision, including Valuing Safety, Embracing Ownership, Being Honorable, and Elevating the Team.
• Provide technical support for computers, mobile devices, printers, software applications, and network connectivity.
• Respond to help desk tickets, phone calls, and emails, ensuring timely resolution.
• Troubleshoot and resolve hardware, software, and basic network issues for employees in office and field environments.
• Install, configure, and maintain Windows devices, mobile devices, and business-critical applications.
• Assist with user account management, including Active Directory, Microsoft 365, and security permissions.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Educate employees on best practices for cybersecurity, data protection, and IT procedures.
• Assist in the setup of new employee workstations and ensure proper IT onboarding.
• Document troubleshooting steps and solutions in the IT knowledge base.
• Work alongside senior IT staff to gain exposure to networking, server management, and cloud administration.
• Stay updated on emerging technologies and recommend improvements to IT processes.
• Comply with all safety policies, procedures, and standards of safety.
• Other duties and responsibilities may be assigned by supervisors.

Benefits

• Employee Stock Ownership Plan (ESOP). Employees earn shares in the company – All employees have ownership in the company and its success.
• Competitive wages.
• Health, Dental, Vision, Life, Short Term Disability, Supplemental Insurance.
• 401K and Match.
• Paid Holidays.
• Paid Personal Days.
• Quarterly Incentive Program (profit sharing).
• Referral Bonuses.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree