IT Help Desk Support Specialist

Prototype IT • Lewisville, TX

3d

About The Position

prototype:IT is seeking an IT Help Desk Support Specialist who is a problem-solver with a desire to grow their IT knowledge in a challenging and fast-paced environment. You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems.

Requirements

• Minimum of 2 years’ experience in a technical support role.
• A degree in Information Technology, Computer Science, or equivalent experience.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.
• Excellent communication skills, both written and verbal.
• Ability to work effectively with users at all levels of the organization.
• Strong problem-solving skills and ability to think creatively to find solutions.
• Ability to work independently and as part of a team.

Nice To Haves

• IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus.

Responsibilities

• Provide remote technical assistance to clients who are experiencing software or hardware issues.
• Respond to IT-related incidents and requests in a timely and efficient manner.
• Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems.
• Escalate complex technical issues to appropriate IT staff as needed.
• Assist with installing and configuring software and hardware for employees.
• Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities.
• Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system.
• Contribute to the development and maintenance of IT documentation and procedures.
• Keep up-to-date with emerging trends and technologies in IT support.
• Approach all encounters with customers and fellow employees in a friendly, service-oriented manner.
• Maintain compliance with prototype:IT standards, including regular attendance, grooming, and security guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree