IT-Help Desk Support Specialist

Palm Harbor Homes • Phoenix, AZ

1d

About The Position

Information technology staff enable Cavco employees to leverage data and systems
to perform their roles, improve efficiency of the organization, reduce costs,
and extend sales and marketing opportunities.

The IT Support Specialist is responsible for managing and addressing IT helpdesk
and incident support tickets including investigation, problem identification and
resolution. This role works under direct supervision and/or quality control,
executing specific consistent process steps, analysis and problem solving.

Requirements

• Bachelor’s degree in Information Systems or 4 years relevant related experience
• 2 – 4 years in an IT Support role
• Attention to detail
• Track record of excellent customer support

Responsibilities

• Installs and sustains hardware and software at industry standards.
• Assesses and troubleshoots individual problems, via the phone, in person, or online, associated with network infrastructure and desktop systems software and hardware.
• Proposes hardware and software solutions, including upgrades.
• Ensures seamless interconnectivity of diverse systems.
• Controls file system security, permissions, rights and user account information, including passwords.
• Assists with inventory management of all software and hardware.
• Develops and maintains documentation of procedures, installation sequences, standards, configurations and settings.
• Troubleshoots software issues for customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees