IT Help Desk Specialist

Moore Colson • Atlanta, GA

2d • Onsite

About The Position

Do you ever wish you could put your IT skills to work in an environment where responsiveness, service, and continuous learning are truly valued? At Moore Colson, we’re looking for an IT Help Desk Specialist to join our team, where you’ll play a key role in keeping our systems running smoothly and our accounting professionals supported every day. In this role, you’ll provide both hands-on and remote support across a wide range of hardware, software, and systems, helping troubleshoot issues and ensure a seamless technology experience for end users. You’ll gain exposure to core infrastructure, contribute to system improvements, and build your technical expertise in a collaborative, fast-paced environment. If you’re a hands-on problem solver, a quick learner, and someone who takes pride in delivering exceptional customer service, you’ll thrive within our award-winning culture and team-oriented environment.

Requirements

• Minimum of 2 years’ experience providing IT helpdesk support
• Strong knowledge of Office365 and MS Windows 10/11
• Experience troubleshooting computers and peripherals (copiers, TVs, mobile devices, monitors, etc.)
• Experience working and supporting Office 365, MS Teams and Teams Conference Rooms
• Bachelor’s or associate degree in computer science, Information Systems or similar technical majors (Note: Will consider a non-degreed candidate if current on IT certifications or have relevant help desk experience)
• Strong client-facing interpersonal and communication skills. This will primarily be an end user support role, in a fast-paced environment.
• Experience supporting Android and iOS devices with MDM
• Must be willing to work extended hours and/or respond remotely when needed, to assist with projects and user needs

Nice To Haves

• Experience staging and setting up end users and computers
• Email delivery and Spam troubleshooting
• Experience working with Active Directory, DNS, DHCP, Print Server, MS Terminal Services etc.
• Experience with Azure Entra ID, Azure AVD, Intune, Defender XDR, and Office 365

Responsibilities

• Troubleshoot technical issues both in person and remotely (phone or remote access tools)
• Troubleshoot/setup wireless devices (Smart phones, Tablets, WAPs etc.)
• Troubleshoot network printers and copiers
• Work with 3rd party vendors to escalate and resolve more complex issues
• Set up and secure new user desktops and laptops. Rebuild/refresh computers as needed
• Maintain inventory of all equipment, software, and licenses
• Log and track support tickets, maintaining detailed documentation for each ticket
• Ensure assignments and support cases are completed to end user satisfaction, following up with users as appropriate
• Install software, software updates, and patches (OS, Firm specific software)
• Troubleshoot, optimize, and clean computers from viruses and malware
• Assign users and computers to proper groups in Active Directory
• Assist with employee office moves, on-boardings & terminations
• Set up and test user work areas and desks
• Research and recommend procedure and process modifications or improvements
• Assist with IT projects
• Develop employee “How-to†documents. Assist and sometimes lead IT training
• Assist company employees with technical questions and communicate technical information to non-technical people

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree