JR IT Help Desk Specialist- 9:30am-6pm
About The Position
The IT Help Desk Specialist will serve as the primary point of contact for all IT-related issues, handling tickets, phone calls, and emails. This role involves providing level 2 technical support, managing the setup of new hire equipment, and maintaining user computer systems according to established standards. The specialist will also be responsible for creating user accounts, coordinating equipment repair, publishing support documentation, and providing basic training on MS Office applications. Additionally, support for audio/video equipment, maintenance of the assets database, and participation in projects are key aspects of this position. The role requires adherence to safety regulations and company policies.
Requirements
- 5 years of relevant technical experience
- 5 years+ experience working in a Windows environment
- Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email
- Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation)
- Basic User & Security Group Active Directory administration
- File server folder knowledge such as mapped and UNC Drives
- Solid problem-solving skills with ability to troubleshoot Windows operating systems and Microsoft Office applications issues
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- Strong oral and written communication skills
- Ability to deal with customers in a friendly, professional manner
Nice To Haves
- Bachelor’s Degree in Information Systems, Business, Communications, or related field preferred
- Microsoft Certified Solutions Associate, Windows 10 (MCSA) is a plus
- System Center Configuration Manager (SCCM) experience for PC image deployment is plus
Responsibilities
- Be the point of contact for tickets, phone calls, and email regarding IT issues and support
- Provide level 2 technical support to handle Help/Service desk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor on progress and status
- Setup new hire equipment including computer, desk/mobile phone (iOS, Android), and peripheral equipment
- Create Windows logon accounts and configure network access rights as part of the on-boarding process
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Maintain configurations of user computer systems according to established standards
- Publish support/training documentation to assist users with requests for information and training
- Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint)
- Support audio and video equipment in conference rooms
- Maintain and monitor assets database to ensure accurate hardware/software inventory records
- Participate in projects as appropriate
- Achieve annual goals and objectives developed in cooperation with IT Management
- Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices
- Other duties may be added and/or assigned as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
