IT Help Desk Specialist

Lancaster Archery Supply•Leola, PA

8d•Onsite

About The Position

This role is responsible for managing Help Desk tickets, responding to customer issues, and resolving hardware and software problems. The specialist will also be involved in installing, repairing, and maintaining computer hardware and software, providing user training, and assisting with security measures and inventory management.

Requirements

Associate Degree in Information Systems or related field or equivalent work experience
Knowledge of current computer hardware including basic repair knowledge
Knowledge of Microsoft Windows 11, Microsoft Server 2019 and newer, and Microsoft Office 2019 and newer.
General understanding of network protocols and architecture.
General understanding of firewall technologies and implementation
Excellent communication and interpersonal skills

Nice To Haves

Flexibility to work off hours as required for planned updates and downtime

Responsibilities

Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and in person
Diagnose, document and if possible, resolve hardware and software issues
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Provide training and assistance to employees in configuring software such as spam filters, phone features/options, etc.
Provide remote assistance using Bomgar
Install updates for both hardware and software as needed
Assist in maintaining hardware and software inventory
Assist with periodic security checks including phishing testing and network vulnerability scans
Assist with installation and configuration of security and spam filter software.
Other duties as assigned