IT Help Desk Specialist

Fathom Mfg • Hartland, WI

1d • $18 - $20

About The Position

The Tech Support Intern provides entry-level technical support and assists the IT team with day-to-day operations across Fathom’s multi-site manufacturing and corporate environments. This role offers firsthand exposure to enterprise IT systems and service desk operations while supporting users under the guidance of senior IT staff.

Requirements

• Currently pursuing a degree in IT, Computer Science, or related field
• Basic understanding of hardware, operating systems, and networking
• Familiarity with Microsoft Windows and Microsoft 365 preferred
• Strong problem-solving and communication skills
• Willingness to learn and follow instructions.
• Good communication skills

Nice To Haves

• Exposure to IT ticketing systems
• Basic knowledge of Active Directory or Azure
• Interest in manufacturing or industrial IT environments
• Understanding of cybersecurity fundamentals
• Basic troubleshooting experience with Windows 10/11

Responsibilities

• Provide first-level support for hardware, software, and basic network issues.
• Assist in resolving service desk tickets including password resets and device setup.
• Support users across office and production environments.
• Assist with device provisioning, inventory, and asset tracking.
• Support Microsoft 365 user setup and troubleshooting.
• Follow IT security policies and report concerns.
• Collaborating with IT team and participating in training.
• Lead several small projects for the IT Operations Team related to network documentation, asset inventorying, knowledge base population, and AD clean-up.

Benefits

• Medical, dental, and vision coverage.
• Company paid for Life insurance, short-term and long-term disability insurance.
• Paid time off
• Floating Holidays
• Volunteer time off
• Sick time off (depending on state of employment).
• 401k Plan
• Discounts on products and services.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed