IT Help Desk Intern

Rockford•Grand Rapids, MI

3d•Onsite

About The Position

Rockford's internship program gives students hands on experience while introducing them to different building types and project delivery methods. Interns work on real jobs across the many markets we serve. Students also receive valuable training, are assigned daily responsibilities and have opportunities to connect through volunteering and company-wide networking. In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more. As an IT Help Desk Intern, you will play a key role in supporting team member onboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as well as provisioning user accounts and access across various SaaS applications. You will maintain accurate hardware inventory records, ensuring all equipment is properly inventoried when issued and returned. You will also document existing workflows to identify opportunities for improvement and automation. As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager.

Requirements

Must be a junior or senior pursuing an Information Technology degree or a similar area of study
Knowledge of computers - troubleshooting and repair preferred
Must possess the ability to organize, prioritize and manage multiple tasks while maintaining strong attention to detail and accuracy
Strong desire to learn along with professional drive
Maintains consistent attendance, punctuality, and dependability
Excellent verbal and written communication skills
Working knowledge of Microsoft Office Suite
Diligence and enthusiasm; you appreciate quality and deliver it on a daily basis
Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues

Responsibilities

Preparing and deploying laptops, iPads, and mobile devices
Provisioning user accounts and access across various SaaS applications
Maintaining accurate hardware inventory records, ensuring all equipment is properly inventoried when issued and returned
Documenting existing workflows to identify opportunities for improvement and automation
Assisting the Help Desk team by responding to and resolving end-user support tickets